Shipping policy

All orders are processed on weekdays during normal business days during normal business hours. After placing your order, you’ll receive an order confirmation to your email and another email when your order has shipped. Your order number is also provided at the end of check out. Please allow up to 5 business days from placing your order for order processing.

DISCRETE PACKAGING

Any KAZU product ordered from our website ships in discreet packaging and is delivered straight to your door. Merchandise will be delivered USPS.

SHIPPING OPTIONS AND RATES

Shipping rates are established by carriers and are set to comply with local laws and taxes. Shipping options available in your area will be made available during the checkout process. KAZU orders can be delivered to locations within North America and other approved areas. Free Shipping on orders only applies to United States customers (only contiguous states). International fees will apply to any order out of the US, including Hawaii, Alaska, and Puerto Rico.Please note, if expedited shipping is available in your area, that orders placed outside of normal business hours will be processed on the next business day. This service does not expedite the processing time. Shipping options vary based on your location and the size of the order. Available options are displayed during check out. Currently, we are only shipping through USPS. Shipping rates are subject to change.Shipping times depend on the shipping method selected and the carrier operating status. We advise ordering ahead during peak holiday shopping seasons to avoid delays. Delivery dates are not guaranteed.

SHIPPING DELAYS

Shipping delays are already being reported by carriers, for the latest updates please visit the USPS site directly.

Note: KAZU is not responsible for lost or stolen packages.